Pre-Orders

When a pre-order is placed, items are added to our next supplier order. Our orders are typically placed on a biweekly basis, and pre-orders are generally available for Friday pickup. If you require special arrangements or have time-sensitive needs, please contact us before placing your order so we can confirm the expected order date.​

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Special/Custom Orders

Special or custom orders are items we do not normally stock and are considered final sale. Full payment is required before special orders are placed and are non-refundable. Special orders typically follow the same biweekly pre-order schedule depending on the item.

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Pick Up

Live animals and reptiles must be picked up the same day or the following day after arrival. Pickup for dry goods may be arranged at a later date.

Once your order is confirmed and ready for pickup or delivery, you will be contacted by text at 867-689-9395.

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Timing & Availability

We do our best to provide accurate estimated timelines for all pre-orders and special orders. However, supplier availability and shipping delays can occur and are outside of our control. We appreciate your understanding if delays arise.

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Refunds

If a special/custom order or pre-order cannot be fulfilled on our end, a full refund will be issued. No refunds are provided for customer-cancelled special/custom orders and pre-orders.